Effective Date: May 1, 2025
Last Updated: June 20, 2025
Welcome to TLC Jet, LLC. These Terms of Service ("Terms") constitute a legally binding agreement governing your access to and use of our website, located at, as well as any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). The Site is owned and operated by TLC Jet, LLC ("Company," "we," "us," or "our"). Our services primarily involve providing information and facilitating lead generation for private jet charter brokerage and related luxury aviation services.
For a luxury brand such as ours, establishing trust is as paramount as delivering exceptional service. This document, while necessarily detailed to ensure legal compliance and protect both you and our Company, is designed with transparency in mind. We encourage you to read the full document, but for your convenience, below is a plain-language summary of the most critical points. This summary is for informational purposes only and does not supersede the full, legally binding Terms that follow.
Binding Agreement: By using our Site, you agree to be bound by these full Terms and our integrated Privacy Policy. If you do not agree, you must not use our Site.1
Privacy is Paramount: We collect personal data to provide and improve our services. Our Privacy Policy (Section 6) details what we collect, why we collect it, how we protect it, and what your rights are. We are committed to complying with all applicable data privacy laws, including the Florida Digital Bill of Rights (FDBR) and the General Data Protection Regulation (GDPR).3
Estimates, Not Guarantees: Any price quotes generated through the Site are estimates and are not binding offers. The final cost of services is subject to change based on market conditions and specific requirements.5
Dispute Resolution: To ensure swift and confidential resolution, you agree to resolve any disputes with us first through informal negotiation, and then through binding individual arbitration. You also waive your right to participate in class-action lawsuits.7
Limitation of Liability: Our liability to you is limited as described in Section 14. We provide the Site "as-is" and are not liable for damages arising from your use of it, except where prohibited by law.9
By accessing, browsing, or otherwise using the Site, you acknowledge that you have read, understood, and agree to be bound by all of these Terms of Service. This includes the incorporated Privacy Policy (Section 6), which is an integral part of this agreement.2 These Terms constitute a legally binding contract between you, whether personally or on behalf of an entity ("User" or "you"), and TLC Jet, LLC, concerning your access to and use of the Site.
This agreement is established through your use of the Site. Depending on the specific interactions, such as checking a box to agree to these terms, this may constitute a "clickwrap" agreement. In other cases, your continued use of the Site after being made aware of these terms constitutes a "browsewrap" agreement.12 Regardless of the method, the legal effect is the same: you are bound by these provisions.
IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF SERVICE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.1
The Site provides information regarding the Company's services, which include but are not limited to, private jet charter brokerage, aviation consulting, and lead generation for related luxury travel and aviation services. The Site may feature tools that allow users to request information, submit inquiries, and receive preliminary estimates for such services.1
Any pricing information, cost calculators, or quotes provided on or through the Site are for estimation purposes only and do not constitute a binding offer, a fixed price quotation, or a promise to contract.6 The private aviation market is dynamic, and final pricing is subject to numerous variables. This disclaimer serves as a critical tool for preventing future disputes by establishing clear expectations from the first interaction. Ambiguity in pricing for high-value, variable-cost services is a primary source of conflict, and this clause is designed to mitigate that risk proactively.
By requesting a quote or estimate, you acknowledge and agree to the following conditions:
Non-Binding Nature: All estimates are non-binding and subject to change without prior notice. The final price may vary based on factors including, but not limited to, aircraft availability, crew scheduling, fuel price fluctuations, airport landing and handling fees, international fees and taxes, specific client requests, and other unforeseen circumstances.5
Limited Scope: The estimate covers only the services and items explicitly mentioned in the estimate document. Any additional services, changes in itinerary, or modifications to the project scope requested by the client are not covered by the estimate and will incur additional charges, which will be quoted separately.5
Validity Period: Any estimate provided is valid for a limited period, which will be specified in the estimate document (e.g., 24 hours, 7 days). After this period, the Company reserves the right to review and adjust the estimate.5
No Coverage Effected: Your request for an insurance quote or charter service estimate through this Site will not bring into effect any insurance coverage or charter agreement. A contract for services is only formed when a formal charter agreement is executed by both parties and any required payments are made.17
Verification of Information: The Company reserves the right to verify all information you submit in your request for an estimate.17 The accuracy of the estimate is contingent upon the accuracy of the information you provide.
Unless otherwise indicated, the Site and its entire contents, features, and functionality are the exclusive property of the Company. This includes, but is not limited to, all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein ("Marks"). The Content and Marks are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, foreign jurisdictions, and international conventions.1
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your personal, non-commercial use only.20 This license is subject to your compliance with these Terms. You must not:
Republish, sell, rent, or sub-license material from the Site.
Reproduce, duplicate, copy, or otherwise exploit material on our Site for a commercial purpose.
Redistribute content from the Site, unless content is specifically made for redistribution.
Modify, translate, adapt, or otherwise create derivative works or improvements, whether or not patentable, of the Content.19
The Site may contain links to third-party websites or feature content from third parties. We do not claim ownership of any third-party trademarks, service marks, or content that may appear on the Site. All such property remains that of its respective owners, and this agreement does not grant you any rights to use such third-party property.19
If the Site offers an opportunity for users to post content, such as testimonials or reviews ("User-Generated Content"), you warrant that you are entitled to post the content and have all necessary licenses and consents to do so. By posting User-Generated Content, you grant the Company a non-exclusive, worldwide, irrevocable, royalty-free license to use, reproduce, edit, and authorize others to use and reproduce your content in any and all forms, formats, or media. The Company reserves the right to monitor and remove any User-Generated Content which it considers, in its sole discretion, to be inappropriate, offensive, or otherwise in breach of these Terms.20
By using the Site, you represent and warrant that:
Legal Capacity: You are at least 18 years of age and have the legal capacity to agree to and comply with these Terms. This is essential for compliance with laws such as the Children's Online Privacy Protection Act (COPPA) and the Florida Digital Bill of Rights (FDBR), which have stringent rules regarding minors.21
Accurate Information: All information you submit to us through the Site, including in contact forms, quote requests, or account registration, is true, accurate, current, and complete.13
Account Security: If you create an account on the Site, you are responsible for maintaining the confidentiality of your account credentials, including your password. You agree to accept responsibility for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.2
Lawful Use: You will not use the Site for any illegal or unauthorized purpose, and your use of the Site will not violate any applicable law or regulation.
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us. As a user of the Site, you agree not to:
Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.
Engage in unauthorized framing of or linking to the Site.
Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
Use any information obtained from the Site in order to harass, abuse, or harm another person.
Use the Site in a manner inconsistent with any applicable laws or regulations.
Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
Attempt to impersonate another user or person or use the username of another user.
TLC Jet, LLC is committed to protecting the privacy and security of your personal information. This Privacy Policy section describes how and why we might collect, store, use, and/or share ("process") your information when you use our Services. It is designed to be transparent and compliant with a complex framework of data privacy laws, including the Florida Digital Bill of Rights (FDBR), the Florida Information Protection Act (FIPA), the EU's General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Children's Online Privacy Protection Act (COPPA). Reading this policy will help you understand your privacy rights and choices.
We collect personal information that you voluntarily provide to us as well as information that is automatically collected when you use our Site.
Personal Data You Disclose to Us: We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Site, or otherwise when you contact us. The personal information we collect may include the following:
Contact Information: Name, email address, phone number, and postal address.
Professional Information: Company name and job title.
Inquiry Details: The contents of any message or attachments you may send us, and any other information you choose to provide, such as details for a charter quote request.
Sensitive Personal Data: Under laws like the FDBR and GDPR, certain types of data are considered "sensitive" and require a higher level of protection. We do not actively solicit this information, but may collect it if you provide it to us. We will only process sensitive personal data with your explicit, affirmative consent. These categories include:
Personal data revealing racial or ethnic origin, religious beliefs, or sexual orientation.
Genetic or biometric data for the purpose of uniquely identifying a natural person.
Data concerning health.
Precise geolocation data.
Information Collected Automatically: We automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site, and other technical information.28 This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes. This data is collected through:
Log Files: Our servers automatically collect information when you access the Site, recording your IP address, browser type, ISP, date/time stamps, and referring/exit pages.
Cookies and Similar Technologies: We use cookies and similar tracking technologies (like web beacons) to access or store information. A detailed explanation of our use of these technologies is provided in our Cookie Policy (Section 7).
Lead Generation Tools: We may utilize advanced marketing strategies to identify potential business clients. This could include using publicly available information or specialized tools to monitor for cybersecurity incidents or data exposures that may indicate a need for our services. Any such data collection will be conducted in an ethical and compliant manner.
We process your personal information for a variety of reasons, depending on how you interact with our Site. Under the GDPR, we must have a valid legal basis for each processing activity. We rely on the following legal bases 36:
To Fulfill a Contract: We process your data when it is necessary to perform our contractual obligations to you or to take steps at your request prior to entering into a contract.
Examples: Responding to your quote request; arranging the details of a charter service you have booked; managing your client account.41
Legitimate Interests: We process your data when it is reasonably necessary to achieve our legitimate business interests, provided that these interests do not override your own interests and fundamental rights and freedoms. We conduct a Legitimate Interest Assessment (LIA) for these activities, which involves a three-part test: a Purpose Test (is there a legitimate interest?), a Necessity Test (is the processing necessary for that purpose?), and a Balancing Test (do our interests outweigh your rights?).
Examples: Analyzing website usage to improve our Site and services; preventing fraud and ensuring the security of our IT systems; conducting business-to-business marketing outreach where permitted.
Consent: We will ask for your consent before processing your data for certain purposes. Where we rely on consent, it must be freely given, specific, informed, and an unambiguous indication of your wishes, such as by an affirmative action (e.g., checking a box). You have the right to withdraw your consent at any time.
Examples: Sending you direct marketing communications via email or SMS; processing any sensitive personal data you provide; placing non-essential cookies on your device.
To Comply with a Legal Obligation: We may process your information where it is necessary for compliance with our legal obligations.
Examples: Retaining financial records for tax purposes; responding to lawful requests from government authorities.
We do not sell your personal information in the traditional sense. However, we may share your information with the following categories of third parties for legitimate business purposes as described in this policy:
Vendors, Consultants, and Other Third-Party Service Providers: We share data with third-party vendors who perform services for us or on our behalf and require access to such information to do that work. This includes aircraft operators, payment processing providers, data analysis services, email delivery services (e.g., Mailchimp), Customer Relationship Management (CRM) platforms (e.g., HubSpot, Salesforce), and marketing automation platforms.
Data Processors: We have written contracts in place (Data Processing Agreements or DPAs) with all parties who process data on our behalf. These contracts require them to only process the data on our instructions, to implement robust security measures, to be subject to a duty of confidentiality, and to comply with all applicable data protection laws
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. In such an event, the new entity will be required to honor the commitments made in this Privacy Policy.
Legal Requirements and Law Enforcement: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
Our headquarters are in the United States. If you are accessing our Site from the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, please be aware that your information will be transferred to, stored, and processed in the United States. To ensure that your personal data receives an adequate level of protection when transferred outside the EEA, we rely on legally-approved transfer mechanisms.
Primarily, we use the Standard Contractual Clauses (SCCs) adopted by the European Commission for data transfers from controllers or processors in the EU/EEA to controllers or processors established outside the EU/EEA. When we use SCCs, we also conduct a Data Transfer Impact Assessment (DTIA) to evaluate whether the laws and practices of the destination country (the United States) could impinge on the effectiveness of the safeguards provided by the SCCs, and we implement supplementary measures if necessary.
Data Security: We have implemented and will maintain reasonable administrative, technical, and physical security measures designed to protect the security, confidentiality, and integrity of the personal information we process.47 These measures include using Secure Sockets Layer (SSL) technology for data in transit, encryption for data at rest, role-based access controls, and regular security audits and penetration testing. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Therefore, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Transmission of personal information to and from our Site is at your own risk.
Data Retention: We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements). Publishing a clear retention schedule is a powerful transparency tool that demonstrates compliance with the data minimization and storage limitation principles of laws like GDPR and FDBR, providing concrete assurance that data will not be held indefinitely.
Table 1: Data Retention Schedule |
||
Data Category |
Retention Period |
Reason/Legal Basis |
Lead & Quote Request Data (e.g., name, email, phone, trip details) |
2 years from last contact |
Business Need (to follow up on potential sales), FTSA/TCPA consent record-keeping. |
Client Account & Contractual Data (for active clients) |
Duration of client relationship + 7 years |
Contractual Obligation, Limitation Period, Tax & Accounting Requirements. |
Marketing Consent Records (e.g., opt-in proof) |
While consent is valid + 6 years after withdrawal |
Limitation Period (to defend against claims of non-compliance). |
Website Analytics Data (pseudonymized) |
2 years |
Business Need (trend analysis). |
User Opt-Out/Suppression Lists |
Indefinitely |
Compliance Need (to ensure opt-outs are honored permanently). |
Data Disposal: When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Data Breach Notification: In the unfortunate event of a data breach, we will follow a strict incident response plan. In compliance with Florida's FIPA, we will notify affected individuals without unreasonable delay, and no later than 30 days after determination of the breach. If the breach affects 500 or more Florida residents, we will also notify the Florida Department of Legal Affairs within 30 days. For breaches affecting data subjects in the EU, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach, where feasible, as required by GDPR. Notifications will describe the nature of the breach, the likely consequences, and the measures we are taking to address it.
Depending on your location, you have certain rights regarding your personal information under applicable data protection laws. We are committed to facilitating the exercise of these rights.
Table 2: Summary of Your Key Privacy Rights |
||
Right |
Description |
How to Exercise |
Right to Know/Access |
Request a copy of the personal data we hold about you. |
Submit a request via our contact form or email at fly@tlcjet.com. |
Right to Correct/Rectify |
Request correction of inaccurate personal data. |
Submit a request via our contact form or email at fly@tlcjet.com. |
Right to Delete/Erasure |
Request the deletion of your personal data, subject to legal exceptions. |
Submit a request via our contact form or email at fly@tlcjet.com. |
Right to Opt-Out of Sale/Sharing |
Opt-out of the "sale" or "sharing" of your data for targeted advertising. |
Click the "Do Not Sell or Share My Personal Information" link in the website footer. |
Right to Opt-Out of Marketing |
Unsubscribe from marketing emails or text messages. |
Click "Unsubscribe" in any email or reply "STOP" to any text message. |
Right to Limit Use of Sensitive Data |
Limit the use and disclosure of your sensitive personal data. |
Submit a request via our contact form or email at fly@tlcjet.com. |
Right to Appeal |
Appeal our decision if we deny your request. |
Follow the instructions provided in our response to your initial request. |
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section (Section 18). We will respond to your request within the timeframes mandated by applicable law (e.g., within 45 days for requests under the FDBR, which can be extended by 15 days when reasonably necessary). We will not discriminate against you for exercising your privacy rights.
For Residents of Florida (FDBR): You have the right to confirm if we are processing your personal data, to access that data, to correct inaccuracies, to delete your data, and to obtain a copy of your data in a portable format. You also have the right to opt-out of the processing of personal data for targeted advertising, the sale of personal data, and certain types of profiling. A unique right under the FDBR allows you to opt-out of the collection of personal data from voice and facial recognition technologies.
For Residents of California (CCPA/CPRA): You have the right to know what personal information we collect, use, and disclose. You have the right to delete your personal information and the right to opt-out of the sale or sharing of your personal information. We must provide a "Do Not Sell or Share My Personal Information" link on our website.
For Individuals in the European Economic Area (GDPR): In addition to the rights of access, rectification, and erasure (the 'right to be forgotten'), you have the right to restrict processing, the right to data portability, and the right to object to processing based on our legitimate interests. You also have the right to lodge a complaint with a supervisory authority.
Our Site and Services are not directed to, and we do not knowingly collect personal information from, children under the age of 18. This age threshold is set to ensure compliance with both the U.S. Children's Online Privacy Protection Act (COPPA), which applies to children under 13, and the Florida Digital Bill of Rights (FDBR), which extends certain protections to children under 18.
We do not knowingly solicit data from or market to children under 18. If we learn that we have collected personal information from a child under 18 without verifiable parental consent, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from a child under 18, please contact us immediately at fly@tlcjet.com.
The California Online Privacy Protection Act (CalOPPA) requires us to disclose how we respond to "Do Not Track" (DNT) signals from web browsers. A DNT signal is a preference you can set in your browser to let websites know that you do not want to be tracked.
Currently, there is no uniform technology standard for recognizing and implementing DNT signals. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. Instead of relying on DNT signals, we provide you with control over your data through the mechanisms described in this policy, such as the rights to opt-out and the cookie consent manager.
Our Site uses cookies and similar tracking technologies (like web beacons and pixels) to distinguish you from other users, to provide a better experience when you browse our Site, and to improve our Site's performance and functionality.
A cookie is a small text file that is stored on your computer or mobile device when you visit a website. We use the following types of cookies
Strictly Necessary Cookies: These cookies are essential for you to browse the website and use its features, such as accessing secure areas of the site. Without these cookies, services you have asked for cannot be provided. User consent is not required for these cookies.
Performance Cookies (Analytics Cookies): These cookies collect information about how you use our Site, for instance, which pages you go to most often, and if you get error messages from web pages. These cookies don’t collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our Site works.
Functional Cookies: These cookies allow the Site to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
Targeting Cookies (Advertising Cookies): These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission.
Your Consent: We will not place any non-essential cookies on your device without your explicit consent. When you first visit our Site, you will be presented with a cookie consent banner. This banner will provide you with clear and comprehensive information about the cookies we use and their purposes. It will feature equally prominent "Accept All" and "Reject All" buttons, as well as a "Customize" or "Manage Cookies" option that directs you to a preference center where you can give granular consent for specific cookie categories. All non-essential cookie toggles will be turned off by default.96 You can withdraw or change your consent at any time through the cookie settings link available in the footer of our website.
Our marketing practices are designed to be compliant with the specific laws governing different communication channels. This section acts as a compliance firewall, establishing distinct rules for email and text messaging to navigate the complex legal landscape and protect your rights.
All commercial email messages sent by us will comply with the U.S. CAN-SPAM Act. This means:
Accurate Information: The "From," "To," "Reply-To," and routing information will be accurate and identify TLC Jet, LLC as the sender.
Non-Deceptive Subject Lines: The subject line will accurately reflect the content of the message.
Advertisement Identification: The message will be clearly and conspicuously identified as an advertisement or solicitation.
Physical Address: The message will include our valid physical postal address: 3000 NW 59th St, Fort Lauderdale, FL 33309-6641.
Clear Opt-Out Mechanism: Every email will include a clear and conspicuous explanation of how you can opt out of receiving future marketing emails from us. This will typically be an "Unsubscribe" link.
Prompt Opt-Out Honoring: We will honor any opt-out request within 10 business days. Once you have opted out, we will not sell or transfer your email address, except to a company hired to help us comply with the CAN-SPAM Act.
Our SMS (text message) marketing program is governed by the federal Telephone Consumer Protection Act (TCPA) and, critically, the Florida Telephone Solicitation Act (FTSA), which imposes stricter requirements.
Prior Express Written Consent: We will not send you any automated marketing text messages without your prior express written consent. Under the FTSA, this consent can be obtained via an electronic signature, which includes an act demonstrating consent such as checking a box on a web form.106 The checkbox will not be pre-ticked.
Clear and Conspicuous Disclosure: The form where you provide consent will include the following clear and conspicuous disclosure language or substantially similar text:
"By checking this box and providing your phone number, you agree to receive recurring automated marketing text messages from TLC Jet, LLC at the number provided. Consent is not a condition of any purchase. Message and data rates may apply. Reply HELP for help and STOP to cancel. View our Terms and Privacy Policy."
Opt-Out Right: You have the right to opt out of our SMS marketing program at any time. To do so, you must reply "STOP" to any message you receive from us.
FTSA Cure Period: As required by the FTSA, upon receiving your "STOP" request, we will have a 15-day grace period to cease sending you marketing texts. You may only file a lawsuit under this provision if we continue to send you marketing texts after this 15-day period has expired.
Two-Way Communication: In compliance with the FTSA's anti-spoofing provision, our marketing text messages will be sent from a number that is capable of receiving calls or, at minimum, text message replies (such as "STOP" and "HELP").
The Site may contain links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site.
Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Site and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms of Service no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site.
These Terms of Service shall remain in full force and effect while you use the Site. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF SERVICE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF SERVICE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party.
We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Site without notice at any time.1 We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.
We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site.
We reserve the right to modify these Terms of Service from time to time. We will alert you about any changes by updating the "Effective Date" of these Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms by your continued use of the Site after the date such revised Terms are posted.
These Terms of Service and your use of the Site are governed by and construed in accordance with the laws of the State of Florida applicable to agreements made and to be entirely performed within the State of Florida, without regard to its conflict of law principles.
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms of Service (each a "Dispute" and collectively, the "Disputes") brought by either you or us, the parties agree to the following resolution process.
The parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one party to the other. You may send your notice to our address listed in the "Contact Us" section. This preliminary step is designed to resolve issues efficiently and amicably before resorting to more formal proceedings.
If the parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. The arbitration shall be commenced and conducted under the Comprehensive Arbitration Rules and Procedures of JAMS ("JAMS Rules") and, where appropriate, the JAMS Streamlined Arbitration Rules and Procedures, which are available at the JAMS website, www.jamsadr.com.128 Your arbitration fees and your share of arbitrator compensation shall be governed by the JAMS Rules.
The arbitration shall be conducted in English by a single neutral arbitrator. The arbitration shall take place in Broward County, Florida. Florida law strongly favors arbitration as a method of dispute resolution, and this clause aligns with that public policy. Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction.
The parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief.
THE PARTIES AGREE THAT ANY ARBITRATION SHALL BE LIMITED TO THE DISPUTE BETWEEN THE PARTIES INDIVIDUALLY. TO THE FULL EXTENT PERMITTED BY LAW, (A) NO ARBITRATION SHALL BE JOINED WITH ANY OTHER PROCEEDING; (B) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED ON A CLASS-ACTION BASIS OR TO UTILIZE CLASS ACTION PROCEDURES; AND (C) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC OR ANY OTHER PERSONS.7
You agree that by entering into these Terms, you and the Company are each waiving the right to a trial by jury or to participate in a class action. This waiver is a critical component for mitigating the risk of large-scale, costly litigation and is generally enforceable under the U.S. Federal Arbitration Act. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.
THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, OR (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY.
This clause is carefully drafted to be enforceable under Florida law, which permits limitations on liability but disfavors broad exculpatory clauses that absolve a party of all responsibility, especially for its own negligence.
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.
CERTAIN STATE LAWS, INCLUDING THOSE OF FLORIDA, DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. SPECIFICALLY, FLORIDA LAW DOES NOT PERMIT A PARTY TO CONTRACTUALLY ABSOLVE ITSELF FROM LIABILITY FOR ITS OWN GROSS NEGLIGENCE OR WILLFUL, WANTON, OR INTENTIONAL MISCONDUCT. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. THE LIMITATIONS OF LIABILITY PROVIDED IN THESE TERMS INURE TO THE BENEFIT OF US, OUR AFFILIATES, AND TO ALL OF OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS.
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your use of the Site; (2) your breach of these Terms of Service; (3) any breach of your representations and warranties set forth in these Terms of Service; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims.
TLC Jet, LLC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards. We strive to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
We welcome your feedback on the accessibility of our Site. If you encounter any accessibility barriers or have difficulty using any part of our website, please let us know. Providing multiple contact methods ensures that users can reach out in a way that is convenient for them, demonstrating a genuine commitment to inclusivity.
Email: fly@tlcjet.com
Phone: +1 (954) 999-2738
Postal Address: 3000 NW 59th St, Fort Lauderdale, FL 33309-6641
We try to respond to feedback within 5 business days. The accessibility statement should be easy to find, and is therefore linked in the footer of our website.
Entire Agreement and Waiver: These Terms of Service and any policies or operating rules posted by us on the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Service shall not operate as a waiver of such right or provision.
Severability: If any provision or part of a provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Service and does not affect the validity and enforceability of any remaining provisions.
No Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign any or all of our rights and obligations to others at any time.
Electronic Communications, Transactions, and Signatures: Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing.
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:
TLC Jet, LLC
3000 NW 59th St
Fort Lauderdale, FL 33309-6641
United States
Email: fly@tlcjet.com
Phone: +1 (954) 999-2738